Client name and project details are withheld under NDA. Visuals on this page are illustrative, not the client's product.
Online Check-In, Payments and Integrations for a Hospitality SaaS Serving Short-Term Rentals and Hotels
Industry
Hospitality SaaS
Role
Technical Partner
Stack
Vue.js & PHP / Laravel
- Web Platforms
- Integrations
Result
More than three years building check-in, verification, payments, integrations and upsells for a live hospitality platform
Key Results
- More than three years as an engineering partner
- Online check-in with ID and selfie verification
- Payments and deposits across many gateways
- Integrations with PMS, channel managers and smart locks
Engagement
Over three years
Stack Highlights
The Challenge
"A hospitality SaaS platform automates the guest journey for short-term rental managers and hotels. Hosts want guests checked in, verified and paid before they arrive, without chasing anyone by email, and they need all of it to work with the property management and booking systems they already use."
Every property manager runs a different mix of systems, payment gateways and door locks. The platform had to verify guests, take payments and deposits reliably, stay in sync with each host's bookings, and still leave room to earn more from each stay.
Our Approach
Over more than three years we've worked across the platform in Vue.js and Laravel: the guest-facing check-in journey, payments and deposits, integrations with property management systems, channel managers and smart locks, and the upsells and digital guidebooks guests see along the way.
What we built
Online check-in with ID and selfie verification, e-signed rental agreements and guest questionnaires; automated payment collection across many gateways, security deposit pre-authorisation and release, and split payments; integrations with property management systems, channel managers and smart locks; and in-journey upsells and digital guidebooks.
How it fits together
Check-in and verification before arrival
Hosts want to know who is arriving before they hand over a key. We worked on the guest check-in journey: online check-in, ID and selfie verification, e-signed rental agreements and custom questionnaires, all completed before the guest turns up.
- Online check-in before arrival
- ID and selfie verification
- E-signed rental agreements
- Custom guest questionnaires
Payments and deposits
Chasing payments and damage deposits eats a host's time. We worked on automated payment collection across many gateways, security deposits that are pre-authorised and released after checkout, and split payments for items such as taxes and fees.
- Automated payment collection
- Support for many payment gateways
- Deposit pre-authorisation and release
- Split payments
Integrations with PMS, channels and locks
The platform only works if it fits the systems hosts already run. We built integrations with property management systems and channel managers to keep bookings and guest details in sync, and with smart locks so verified guests get their access codes.
- Property management system integrations
- Channel manager integrations
- Smart lock access codes
Upsells and digital guidebooks
Every stay is a chance to help the guest and earn a little more. We worked on in-journey upsells, such as early check-in and parking, and on digital guidebooks that give guests the instructions and local information they need.
- Upsells during the guest journey
- Digital guidebooks for each property
A long-term engineering partnership
More than three years in, DevForge works as part of the client's engineering capacity across the Vue.js front end and the Laravel platform, from the guest journey to the integrations behind it.
- Over three years of continuous work
- Across Vue.js and Laravel
The Outcome
Hosts on the platform check guests in, verify them and collect payments and deposits before arrival, in sync with their existing systems, with DevForge as a long-term engineering partner.
Related case studies
More work like Guest Journey Platform: similar industries, services and markets.
Remittance App
Web, iOS and Android Apps for an Australian Cross-Border Payments Startup
Read case study
Social Media SaaS
Web, Mobile, AI and Social Network Integration Work for an Australian Marketing Platform
Read case study
Realtor Website
A Next.js Website With Live Listings and City Pages for a Canadian Real Estate Agent
Read case study